Order Status

WHERE'S MY ORDER?

When your order has been dispatched from our warehouse you will receive an e-mail confirmation. For tracking information within:

Australia:

Most of our orders will be shipped via Australia Post. You will receive an e-mail confirmation once your order has been dispatched fro our warehouse. Please track your order using the e-mail link provided. 

Should you not receive a tracking number for your order, please contact us at customercare@thatsvintage.com.au.

International:

Most of our orders will be shipped via Australia Post. You will receive an e-mail from us once your order has been dispatched from our warehouse. Please track your order using the e-mail link provided. 

Should you not receive a tracking number for your order, please contact us at customercare@thatsvintage.com.au.

SOMETHING'S WRONG WITH MY ORDER

Please refer to our refunds and replacements policy for more information. 

MY ORDER HAS NOT BEEN DELIVERED

Please contact the carrier in the first instance to report the missing delivery. If they are unable to track your order or resolve the issue, please contact us at customercare@thatsvintage.com.au.

Please refer to our shipping policies for more information.